I have three system layers: CRM -> payment system -> accounting. Between the second and third, there is a middleware app. That is the one we are building the automation around.

But first, I need to understand why it does not always do its job.

Today alone: five hours staring at the data export. Every order. Every payment. Every record created or not created. Asking myself the same questions on loop:

• Is it a time window?
• Is it the amount?
• The payment method?
• A refund on the order?
• A problem with the parent order?

No correlation.

Not even a hint of a pattern.

The failures look random, and maybe they are. But I hope not.

I thought about treasure hunters.

There is a philosophy there: every hole dug without a chest is not a failure. It is a narrowing of the search zone. Every “no” gets you closer to “yes”.

And even if I eventually confirm it is random, that is a “yes” too.

Answer found.

But today is still a “no”.

Which means tomorrow the space of possibilities is a little smaller.

And that is already something.

Something to be grateful for, right? 🫠